Sustainable Approach in IT Project Management—Methodology Choice vs. Client Satisfaction

Major elaborations on sustainable development relating to the general economic sphere of various issue-related areas. Surprisingly little explicit guidance presenting this topic from organizational side exists. To fill gap, paper attempts propose and verify concept a approach IT project management by involving client at stage choosing methodology. The research scope constitute projects, subject which was software commissioned organization. study aims assess how internal perspective sustainability in manifested matching methodology client, affects overall client’s satisfaction with project, its products, results. In study, 64 projects implemented Polish SME organizations were analyzed throughout their life cycle. has proved that introducing improving an type is one key factors determining level thus assessment project’s success. evaluation made using Servperv method developing measurement instrument dedicated area. Researches can use proposed measuring tool carry out similar analyses different sample groups across other countries. industry find results valuable useful regard improvement.